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Working hours, Shipments and Returns
"We honor to send orders EVERYWHERE in CANADA"
"(not only out of our delivery zones but also out of Quebec!)"
Working Hours
Weekdays: 9:00 a.m - 5:00 p.m (all orders received after 5:00 p.m will deliver in the next day)
Weekend: 9:00 a.m - 3:00 p.m (all orders received after 3:00 p.m will deliver in the next day)
Minimum Purchase: $120
Delivery Zones
Currently, we support these postal codes categorized into different zones:
| Zone Name | Postal Codes |
|---|---|
| Zone 1 | H2X, H2Y, H2Z, H3A, H3B, H3C, H3G, H3J, H3K, H4C, H4G, H4J, H4Z, H5A, H5B |
| Zone 2 | H0M, H2H, H2L, H2T, H2V, H2W, H3E, H3V, H3Y, H3Z, H4E, J4P, J4R, J4S |
| Zone 3 | H1W, H2J, H2K, H2S, H3H, H3R, H3S, H3T, H3W, H3X, H4A, H4B, H4H, H8N, H8P, J4K, J4T, J4V, J4W |
| Zone 4 | H1T, H1V, H1X, H1Y, H2E, H2G, H2P, H2R, H3N, H3P, H4P, H4V, H4W, H8R, H8S, J4H, J4X |
Your Postal Code is not on our list?!!
If your postal code is not on the list, please Contact-Us. We may add your postal code to our delivery zones or send your items by Canada Post. Please note that this section just applies to the customers within Montreal in Quebec province of Canada.
For other Canadian customers residing outside above delivery zones, particularly those who are outside Montreal, Quebec and even other provinces, the carrier will be Canada Post with related fees which will be calculated based on weight and dimensions of the parcel.
This is our phone number: (514) 917-0914 (For Text and phone call)
This is our contact us page: Contact-Us
Please after placing the order, be available on phone call, Text and e-mail for necessary contacts by our people who are involved with your order.
Your pack shipment
The time of delivery depends on the workload of our business but generally speaking, after verification of the order and payment, it could happen even on the same day or the next day after 5:00 P.M during weekdays and weekends.
We respect the limitations of our customers on delivery time and it is possible to make specific arrangements to deliver during the day particularly for customers that prefer to receive their ordered products at their offices or business locations.
Delivery cost:
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Our delivery rate depends on your total amount of purchase. It is as follows:
| Total Weight: | 0 Kg - 10 Kg | 10 Kg - 20 Kg | 20 Kg - 30 Kg | More than 30 Kg | |
| Zone 1 Delivery cost: | $6 | $10 | $12 | *Must be agreed in advance | |
| Zone 2 Delivery cost: | $8 | $12 | $14 | *Must be agreed in advance | |
| Zone 3 Delivery cost: | $12 | $15 | $17 | *Must be agreed in advance | |
| Zone 4 Delivery cost: | $14 | $17 | $18 | *Must be agreed in advance | |
* Exceed weight: The max. weight of the orders is expected 30 Kg. associated with the fees mentioned in above table.
If the order weighs more than 30 Kg. and it is doable by our delivery staff, for every 1.00 Kg. more than 30 Kg, $1.50 more will be charged.
Return rule:
Merchandise may be returned for the refund within 14 days of purchase with "original tags and packaging". Some exceptions apply to the items with soon expiration dates.
All sales are final on:
- All items under the BAKERY category
- All items under the FRUITS & VEGGIES category
- All items under the DAIRY & EGG category
- All items under the MEAT & FISH category
- All FROZEN items under the BAKE AND COOK category
- All JUICES which need to keep in the fridge
- All DIP & SALADS items under the SNACK category
Our customers' health is very important for us. So in order to be sure about it, we will not accept returning of such mentioned items after purchases.
Return cost:
We will pick up the items that you want to returns from your address. It costs $15. But, you still can return items for FREE!!
All you need is to have a new purchase with us. When our delivery team comes to deliver you your new items, you can return your old items for FREE.
Canada Post Shipping Cost:
If you select to ship your order with Canada Post, we add a shipping cost to your order first and we will adjust the real shipping cost when your order is ready to ship. If the shipping cost is less than what we charge you for the order, we will reimburse you. Also, if the shipping cost is more than the paid one, we will ask you to pay the difference.