Delivery and Return Rules - Deliver-Grocery Online (DG), 9354-2793 Québec Inc.

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Working hours, Shipments and Returns

"We are honored to send orders EVERYWHERE in CANADA"
"(not only out of our delivery zones but also out of Quebec!)"

Except for products that need to be in the fridge and cannot send with Canada Post

Working Hours:

Weekdays:  9:00 a.m - 06:00 p.m
Weekends:   CLOSED

If our regular weekday working hours of 9am to 6pm do not coincide with your availability to receive your order, please let us know your schedule so we can make arrangements to accommodate your needs, including weekends.
You can contact us via various methods including email (sales@deliver-grocery.ca), text (514-917-0914), and website chat.

Minimum Purchase: The minimum purchase amount varies across different zones and is listed in the table that includes zone introductions and covered postal codes.

Delivery Zones:

Currently, we support these postal codes categorized into different zones: 

Zone Name

Postal Codes

Montreal - Zone 1

Minimum purchase: CAD$ 50

H2W, H2X, H2Y, H2Z, H3A, H3B, H3C, H3E, H3G, H3J, H3K, H3Y, H3Z, H4G, H4Z, H5A, H5B, H5C

Montreal - Zone 2

Minimum purchase: CAD$ 50

H1W, H2J, H2K, H2L, H2T, H2V, H3H, H3S, H3T, H3V, H4C, H4E, H4H, H5E, H5G, H5H

Montreal - Zone 3

Minimum purchase: CAD$ 65

H1N, H1T, H1V, H1X, H1Y, H2A, H2G, H2H, H2P, H2R, H2S, H3M, H3N, H3W, H3X, H4A, H4B, H4P, H4V, H4W, H8N, H8P

Montreal -Zone 4

Minimum purchase: CAD$ 65

H1L, H1M, H1S, H1Z, H2B, H2E, H3R, H4L, H4M, H8R, H8S

Montreal - Zone 5

Minimum purchase: CAD$ 65

H1B, H1H, H1R, H2C, H2M, H2N, H3L, H3P, H4N, H4R, H4T, H4X, H8T

Montreal - Zone 6

Minimum purchase: CAD$ 65

H1A, H1E, H1G, H1J, H1K, H1P, H4J, H4K, H4S, H4Y, H9B, H9G, H9P, H9R, H9S, H9W, H8Z

Montreal South Shore - Zone 1

Minimum purchase: CAD$ 65

J4S J4V J4W J4X J4Y J4Z J5R

Montreal South Shore - Zone 2

Minimum purchase: CAD$ 90

J3E, J3Y, J3Z, J4H, J4J, J4K, J4L, J4M, J4N, J4P, J4R, J4T, J5A, J5B

Laval - Zone 1

Minimum Purchase: CAD$90

H7G, H7N, H7S, H7V, H7W

Laval - Zone 2

Minimum Purchase: CAD$120

H7A, H7B, H7C, H7E, H7P, H7T, H7X, H7Y

Rest of the areas

All other orders with customers' postal codes that are not included in the above rows will be regularly shipped by Canada Post and customers will receive a tracking number. However, you may request shipping your order by another courier service if you wish. Please contact us for that. 


Delivery cost and Delivery Speed:

At this moment we offer UP TO 2 BUSINESS DAYS for the shipping speed. However, we try to deliver orders the day after receiving it online. For "L'Île-Perrot, Vaudreuil-Dorion, and L'Île-Bizard", at this moment we only offer delivery on Fridays. Hopefully, we do deliver more often in the near future.

Shipping cost is based on different zones as follows: 

Total Purchase (before tax and shipping)
Zone NameMinimum PurchaseUp to $200$200 - $300$300 - $400$400 and more
Montreal - Zone 1$50$8$5    $5     
Montreal - Zone 2$50$12$10$5
Montreal - Zone 3$65$15$15$10$10
Montreal - Zone 4$65$15$15$10$10
Montreal - Zone 5$65$15$15$10$10
Montreal - Zone 6$65$15$15$10$10
South Shore - Zone 1 (Brossard, Longueuil)$65$15$15$10$10
South Shore - Zone 2 (Boucherville, Candiac)$90$18$15$10$10
Laval - Zone 1$90$18$15$10$10
Laval - Zone 2$120$20$18$15$15
Shipping fee for the orders to be shipped by Canada PostAfter you sign up and login into your account, the website will automatically calculate the shipping fee for the items you put in the shopping cart and you will see it before making the payment. If you are still seeking a better shipping rate, we offer promotional codes for selected destinations and order values. Reach out to us before placing your order for a thorough review and potential savings.

 

Your Postal Code is not on our list?!!

If your postal code is not on the list, please send us an email to sales@deliver-grocery.ca. We may add your postal code to our delivery zones or send your items by Canada Post. 

For other Canadian customers residing outside the above delivery zones, particularly those who are outside Montreal, Quebec, and even other provinces, the carrier will be Canada Post with related fees which will be calculated based on weight and dimensions of the parcel.

This is our phone number: (514) 917-0914 (For Text and phone call)

Please after placing the order, be available on a phone call, text and e-mail for necessary contacts by our people who are involved with your order.

Your pack shipment

The time of delivery depends on the workload of our business but generally speaking, after verification of the order and payment, it could happen even on the same day or up to 3 business days.

We respect the limitations of our customers on delivery time and it is possible to make specific arrangements to deliver during the day particularly for customers that prefer to receive their ordered products at their offices or business locations.

Return rule:

Merchandise may be returned for the refund within 14 days of purchase with "original tags and packaging". Some exceptions apply to the items with soon expiration dates.
All sales are final on:

  • All items under the BAKERY category
  • All items under the FRUITS & VEGGIES category
  • All items under the DAIRY & EGG category
  • All items under the MEAT & FISH category
  • All FROZEN items under the BAKE AND COOK category
  • All JUICES which need to keep in the fridge
  • All DIP & SALADS items under the SNACK category

Our customers' health is very important to us. So in order to be sure about it, we will not accept returning such mentioned items after purchases.

Return cost:

We will pick up the items that you want to returns from your address. It costs $15. But, you still can return items for FREE!!
All you need is to have a new purchase with us. When our delivery team comes to deliver you your new items, you can return your old items for FREE.

Canada Post Shipping Cost:

If you select to ship your order with Canada Post, we add a shipping cost to your order first and we will adjust the real shipping cost when your order is ready to ship. If the shipping cost is more than what we charge you for the order, we will ask you to pay the difference.