Delivery and Return Rules - Deliver-Grocery Online (DG), 9354-2793 Québec Inc.

New products

We have reached the limit of our delivery service for Tuesday, March 31st. Please come back on April 1st after 17:00. 

Dear customers,
Nowadays, we are facing a growing demand for ordering groceries at home due to concerns over the prevalence of the COVID-19 virus.
At the same time, we have realized that our organization needs to be strengthened to meet your trust and this volume of demand. This reinforcement will certainly be in line with the health protection of you as well as our staff.
So, we have to limit our services and accept a limited number of orders each day, however, normal re-activation or resumption of our activity will be announced in the next release.
Thank you for understanding this message and we apologize for any inconvenience this decision has caused you.

Deliver Grocery Online (DG)

Working hours, Shipments and Returns

"We honor to send orders EVERYWHERE in CANADA"
"(not only out of our delivery zones but also out of Quebec!)"

Working Hours

Weekdays:  9:00 a.m - 5:00 p.m (all "Same Day Delivery" orders received after 5:00 p.m will deliver in the next day)
Weekend:   9:00 a.m - 3:00 p.m (all "Same Day Delivery" orders received after 3:00 p.m will deliver in the next day)

Minimum Purchase: $50

Delivery Zones

Currently, we support these postal codes categorized into different zones: 

Zone NamePostal Codes
Zone 1

H2X, H2Y, H2Z, H3A, H3B, H3C, H3G, H3J, H3K, H4C, H4G, H4H, H4J, H4Z, H5A, H5B

Zone 2

H0M, H2H, H2L, H2T, H2V, H2W, H3E, H3V, H3Y, H3Z, H4E, J4P, J4R, J4S

Zone 3

H1W, H2J, H2K, H2S, H3H, H3R, H3S, H3T, H3W, H3X, H4A, H4B, H8N, H8P, J4K, J4T, J4V, J4W, J4Y

Zone 4

H1T, H1V, H1X, H1Y, H2E, H2G, H2P, H2R, H3N, H3P, H4M, H4P, H4R, H4V, H4W, H8R, H8S, J4H, J4X, J5R

Zone 5

H1R, H4N, H3L

Your Postal Code is not on our list?!!

If your postal code is not on the list, please Contact-Us. We may add your postal code to our delivery zones or send your items by Canada Post. Please note that this section just applies to the customers within Montreal in Quebec province of Canada.

For other Canadian customers residing outside above delivery zones, particularly those who are outside Montreal, Quebec and even other provinces, the carrier will be Canada Post with related fees which will be calculated based on weight and dimensions of the parcel.

This is our phone number: (514) 917-0914 (For Text and phone call)
This is our contact us page: Contact-Us

Please after placing the order, be available on phone call, Text and e-mail for necessary contacts by our people who are involved with your order.

Your pack shipment

The time of delivery depends on the workload of our business but generally speaking, after verification of the order and payment, it could happen even on the same day or the next day after 5:00 P.M during weekdays and weekends.

We respect the limitations of our customers on delivery time and it is possible to make specific arrangements to deliver during the day particularly for customers that prefer to receive their ordered products at their offices or business locations.


Delivery cost and Delivery Speed:

DEAR CUSTOMERS:
Because of the Covid-19 situation, some of our deliveries may have delays. Also, because of the market outage, we need to prepare the inventory from different locations. So, the cost of the shipping increase recently. At this moment, most deliveries are $20. We hope to resume our normal operation in the near future and reduce the delivery fee.
Thank you for your understanding.

Faster Delivery (Not available now):

If your order is less than $150, we will deliver your order for up to 3 days. However, if you need your order to be delivered on the same date of your delivery, you can pay an additional $5 and the delivery will be on the same date.

Return rule:

Merchandise may be returned for the refund within 14 days of purchase with "original tags and packaging". Some exceptions apply to the items with soon expiration dates.
All sales are final on:

  • All items under the BAKERY category
  • All items under the FRUITS & VEGGIES category
  • All items under the DAIRY & EGG category
  • All items under the MEAT & FISH category
  • All FROZEN items under the BAKE AND COOK category
  • All JUICES which need to keep in the fridge
  • All DIP & SALADS items under the SNACK category

Our customers' health is very important to us. So in order to be sure about it, we will not accept returning such mentioned items after purchases.

Return cost:

We will pick up the items that you want to returns from your address. It costs $15. But, you still can return items for FREE!!
All you need is to have a new purchase with us. When our delivery team comes to deliver you your new items, you can return your old items for FREE.

Canada Post Shipping Cost:

If you select to ship your order with Canada Post, we add a shipping cost to your order first and we will adjust the real shipping cost when your order is ready to ship. If the shipping cost is less than what we charge you for the order, we will reimburse you. Also, if the shipping cost is more than the paid one, we will ask you to pay the difference.