Delivery and Return Rules - Deliver-Grocery Online (DG), 9354-2793 Québec Inc.

Delivery and Return Rules

> Delivery and Return Rules

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Working hours, Shipments and Returns

"We are honored to send orders EVERYWHERE in CANADA"
"(not only out of our delivery zones but also out of Quebec!)"

Except for products that need to be in the fridge and cannot send with Canada Post

Working Hours

Weekdays:  9:00 a.m - 9:00 p.m
Weekends:   CLOSED

Minimum Purchase: $50

Delivery Zones

Currently, we support these postal codes categorized into different zones: 

Zone Name

Postal Codes

Montreal - Zone 1

H2G, H2H, H2J, H2K, H2L, H2N, H2P, H2R, H2S, H2T, H2V, H2W, H2X, H2Y, H2Z, H3A, H3B, H3C, H3G, H3H, H3J, H3K, H3N, H3P, H3S, H3T, H3V, H4L, H4N 

Montreal - Zone 2

H3E, H3W, H3X, H3Y, H3Z, H4A, H4B, H4C, H4E, H4G, H4H, H4M, H4P, H4T, H4V, H4W, H4X, H5B

Montreal - Zone 3

H1H, H1M, H1N, H1P, H1R, H1S, H1T, H1V, H1W, H1X, H1Y, H1Z, H2A, H2B, H2C, H2E, H2M, H3L

Montreal -Zone 4

H3M, H4J, H4K, H4R, H4S, H8N, H8P, H8R, H8S, H8T, H9P

Montreal - Zone 5

H1A, H1B, H1C, H1E, H1G, H1J, H1K, H1L

Montreal - Zone 6

H8Y, H8Z, H9A, H9B, H9G, H9H, H9J, H9K, H9R, H9S, H9W, H9X

South Shore - Zone 1 (Brossard, Longueuil)

J4P, J4R, J4S, J4T, J4V, J4W, J4X

South Shore - Zone 2 (Boucherville, Candiac)

J3Z, J3Y, J4B, J4G, J4H, J4J, J4K, J4L, J4M, J4N, J4Y, J4Z, J5R

Laval - Zone 1

H7N, H7S, H7T, H7V, H7W, H7X

Laval - Zone 2

Minimum Purchase: $100

H7G, H7K, H7L, H7M

L'Île-Perrot, Vaudreuil-Dorion, and L'Île-Bizard
(Available only on Fridays)

H9C, H9E, J7V


Delivery cost and Delivery Speed:

At this moment we offer UP TO 2 BUSINESS DAYS for the shipping speed. However, we try to deliver orders the day after receiving it online. For "L'Île-Perrot, Vaudreuil-Dorion, and L'Île-Bizard", at this moment we only offer delivery on Fridays. Hopefully, we do deliver more often in the near future.

Shipping cost is based on different zones as follows: 

Total Purchase (before tax and shipping)
Zone Name$50 - $100$100 - $200$200 - $300$300 - $400$400 and more
Montreal - Zone 1$15$10$5     FREE      
Montreal - Zone 2$15$10$10$5
Montreal - Zone 3$20$15$12$10$5
Montreal - Zone 4$20$15$15$10$10
Montreal - Zone 5$25$20$15$12$10
Montreal - Zone 6$25$20$15$12$10
South Shore - Zone 1 (Brossard, Longueuil)$20$15$10$10$10
South Shore - Zone 2 (Boucherville, Candiac)$25$20$15$15$10
Laval - Zone 1$25$20$15$15$10
Laval - Zone 2NOT APPLICABLE$20$15$15$15
L'Île-Perrot, Vaudreuil-Dorion, and L'Île-BizardNOT APPLICABLE$25$20$15$15

 

Your Postal Code is not on our list?!!

If your postal code is not on the list, please send us an email to sales@deliver-grocery.ca. We may add your postal code to our delivery zones or send your items by Canada Post. 

For other Canadian customers residing outside the above delivery zones, particularly those who are outside Montreal, Quebec, and even other provinces, the carrier will be Canada Post with related fees which will be calculated based on weight and dimensions of the parcel.

This is our phone number: (514) 917-0914 (For Text and phone call)

Please after placing the order, be available on a phone call, text and e-mail for necessary contacts by our people who are involved with your order.

Your pack shipment

The time of delivery depends on the workload of our business but generally speaking, after verification of the order and payment, it could happen even on the same day or up to 3 business days.

We respect the limitations of our customers on delivery time and it is possible to make specific arrangements to deliver during the day particularly for customers that prefer to receive their ordered products at their offices or business locations.

Return rule:

Merchandise may be returned for the refund within 14 days of purchase with "original tags and packaging". Some exceptions apply to the items with soon expiration dates.
All sales are final on:

  • All items under the BAKERY category
  • All items under the FRUITS & VEGGIES category
  • All items under the DAIRY & EGG category
  • All items under the MEAT & FISH category
  • All FROZEN items under the BAKE AND COOK category
  • All JUICES which need to keep in the fridge
  • All DIP & SALADS items under the SNACK category

Our customers' health is very important to us. So in order to be sure about it, we will not accept returning such mentioned items after purchases.

Return cost:

We will pick up the items that you want to returns from your address. It costs $15. But, you still can return items for FREE!!
All you need is to have a new purchase with us. When our delivery team comes to deliver you your new items, you can return your old items for FREE.

Canada Post Shipping Cost:

If you select to ship your order with Canada Post, we add a shipping cost to your order first and we will adjust the real shipping cost when your order is ready to ship. If the shipping cost is more than what we charge you for the order, we will ask you to pay the difference.