At our business, we ensure a smooth and reliable process for each order you place. Here's how it works from the moment you submit an order to the point of delivery:

1. Customer Registration
To get started, sign up on our website and log in to your account.

2. Shopping Cart & Product Availability
Browse through our product categories and add items to your cart. If any item is out of stock and you still need to get a real-time quantity, feel free to contact us with your inquiry.
If you have any questions about the shipping fee applied to your shopping cart, you may also reach out to us for a review or an explanation.

3. Checkout & Payment
After finalizing your cart, proceed to checkout. For credit card payments, the shipping address must match the billing address to avoid additional verification.
Special Offer: Customers who prefer paying via Interac e-Transfer can enjoy a 2.5% discount on their total order. Simply contact us to arrange this.

4. Order Confirmation
Upon successful payment, you will receive an automatic confirmation email detailing your payment and order information.

5. Delivery Scheduling
Shortly after, you will receive an email with the delivery schedule. If your order is a local in-person delivery one, we kindly ask that you confirm the schedule or inform us if the time doesn’t suit your availability.

6. Order Modifications
Before your order is picked up, you can modify it by contacting us. Whether you'd like to add or remove items, we are flexible and happy to assist. Our shopper may also reach out while fulfilling the order if they have any questions or suggestions for replacements.

7. Order Pickup Notification
When your order is being picked up, we will notify you via email.

8. Order Shipment & Tracking
Once your order is fully packed and ready to go, we will send you a notification. If the order is being shipped outside Montreal or the province, you will receive a tracking number from Canada Post.

9. Order Delivery Confirmation
Whether delivered locally in person or via Canada Post, you will receive a final email notifying you that your order has been successfully delivered.

For any inquiries or to contact us at any stage, you can reach out via SMS, email, or our chat service.